Responsible Gaming

1 Core principles

Playing on BetFix should stay enjoyable. Never risk more than you can afford to lose, and do not play to win back losses.

• Set a budget before you start and stick to it.
• Do not chase losses; losing is a normal part of the game.
• Avoid playing after drinking or when you are in a bad mood.
• Limit the time you spend playing and take regular breaks.
• Do not play with borrowed money or by cutting essential spending.

2 Warning signs

If several of the following apply to you, consider taking a break:

• Playing longer or for higher amounts than you planned.
• Neglecting work, school or family responsibilities because of play.
• Hiding play from people close to you, or understating how much you stake.
• Depositing repeatedly to win back losses.
• Feeling restless or irritable when you cannot play.

3 Tools you can use

Limits can be applied to your account so you stay in control. Write to live support to enable a tool; requests are processed the same day.

• Deposit limit: set a daily, weekly or monthly deposit cap.
• Loss limit: cap how much you can lose in a given period.
• Session length: limit how long a single session may last.
• Cooling-off: freeze your account temporarily from 24 hours to 30 days.
• Self-exclusion: close your account for 6 months up to permanently. The account cannot be reopened during that period.

4 18+ age limit

BetFix does not serve anyone under 18. Age is declared at registration and confirmed with identity verification on the first withdrawal. Accounts found to belong to a minor are closed, the balance is refunded and winnings are cancelled.

If you share a device with children, we recommend parental-control software and not saving your sign-in details.

5 Getting help

If you feel your play is getting out of control, you are not alone. In Türkiye, Yeşilay Counselling Centres (YEDAM) offer free and confidential advice: call 115.

Our support team can also help you set limits or take a break. Contacting us about this does not harm your account.